Customer Success Manager (CSM II) - Singapore

Singapore | Customer Success | Full-time

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At Tubular Labs we are continuing our International expansion and will be opening an office in Singapore! This is a unique opportunity to be part of our growing team in APAC, in an exciting and fast-moving industry.  We are looking for a Customer Success Manager to manage a portfolio of Enterprise & SMB customers based in APAC to help lead them towards impactful business outcomes. In this role you’ll partner with sales to retain & grow your accounts through best in class customer success.

Key Responsibilities:

  • Enable success for customers across 12-month Saas lifecycles, resulting in industry-leading renewal and upsell rates for APAC region.
  • Establish and oversee the customer's onboarding, enablement, and adoption of best practices to continually drive incremental value and return on the customer's investment
  • Understand and assess customer requirements, level of adoption of the service and corporate structure as it applies to Tubular roll out and adoption
  • Use quantitative and qualitative analysis, empathy, and enquiry to drive operational excellence in the areas of customer engagement in your market
  • Develop a trusted advisor relationship with customers such that all activities are closely aligned with the customer's business case and strategy, allowing them to recognize the full value of working with Tubular
  • Identify growth opportunities and collaborate with Sales to ensure growth target attainment 
  • Partner closely with Director of Sales APAC to help grow the APAC business segment for Tubular, this includes assisting on some marketing & pre-sales support in addition to managing existing customers

Skills we are looking for:

  • 2-4 years of Customer Success experience working in the digital video, marketing/social media, online data/research, measurement/analytics space.
  • Entrepreneurial mindset, independent with a business owner mentality - in this role you’ll be a key team member in establishing our growing presence in the APAC market
  • Ability to thrive in a fast-paced, dynamic start-up environment with changing directives, timelines, and initiatives
  • Results-oriented style, guided by data-driven decision making
  • Experienced in analyzing data, identifying trends in customer growth opportunities, and early churn indicators
  • Excellent organizational, project management, and time management skills
  • Hands-on experience implementing self-serve technology products for use by external customers
  • Proven experience turning numbers into stories
  • Ability to independently run meetings with both buyers and users of various levels within an org
  • Multilingual ability is a plus. Especially Japanese. 
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