Data Information Frequently Asked Questions

What is GDPR?

The GDPR (General Data Protection Regulations) is a data privacy law that was passed by EU Parliament on April 14, 2016. The enforcement date is May 25, 2018. The aim of the GDPR is to protect all European Union (“EU”) citizens from privacy and data breaches in an increasingly data-driven world. It is designed to give power of Personal Data back to the people.

What is the difference between a data processor and a data controller?

A data controller is the entity that determines the purposes, conditions and means of the processing of personal data, while the data processor is an entity which processes personal data on behalf of the data controller.

Is Tubular Labs, Inc. a Data Processor or Data Controller?

From the perspective of individual Data Subjects, Tubular Labs, Inc. is a data processor. You provides Personal Data to us, and we process it.

What are my rights as a Data Subject?

Tubular Labs, Inc. is committed to assisting Data Subjects with exercising their rights provided by GDPR. These rights include the right to (1) access Personal Information (“Access Request”); (2) correct Personal Information (“Rectification Request”); (3) erase Personal Information (“Erasure Request”); and (4) transmit Personal Information (i.e., the right to data portability) (“Portability Request”) (collectively, “Data Subject Rights Request” or “Request”).

Data Subjects have a right to submit questions regarding the Processing of Personal Information pertaining to them, to make requests for access, rectification, erasure, portability, or to submit a complaint. No Employee of Tubular Labs, Inc. may discourage you from exercising these rights.

Are there any limitations on requests?

Yes, there are limitations on requests. A Data Subject Request may be denied when permitted by law, such as when: (i) the costs of fulfilling the request are unreasonable given the possible benefit to the Data Subject, (ii) fulfilling the request could compromise the privacy of another Data Subject or unreasonably expose sensitive company information, or (iii) the request is frivolous and harassing.

Additionally, an Erasure Request may be denied when permitted by law, including (i) to exercise the right of freedom of expression and information; (ii) to comply with a legal obligation or for the performance of a public interest task or exercise of official authority; (iii) for archiving purposes in the public interest, scientific research historical research or statistical purposes; or (iv) in the exercise or defense of legal claims.

How long will the Data Subject Request take to fulfill?

Data Subject Requests shall be investigated and completed within one (1) month of receipt of such a request. If Tubular Labs, Inc. requires additional time to validate your identity, the Data Subject Request may be extended until identify is confirmed.

Does it cost me anything to submit a Data Subject Request?

Data Subjects shall not be charged any fee for making a Data Subject Rights Request. If Data Subject makes additional requests that the Tubular Labs Privacy Leadership determines to be manifestly unfounded or excessive, Tubular Labs, Inc. reserves the right to charge a reasonable fee to fulfill the Data Subject Request.

Why are you asking for my email address and why do I need to confirm it?

Tubular Labs, Inc. takes necessary steps to ensure the authenticity of Data Subject requests and want to confirm it is the Data Subject themselves requesting the action. It is necessary for email verification to ensure that you have access to that email.

What happens if I changed my name and/or no longer have access to the email account?

Please use the chat bot below, we will be happy to assist you.

Why are you asking for further validation above and beyond the information I provided in the form?

Tubular Labs, Inc. wants to ensure the Request is valid and for the correct Data Subject. This increases data privacy for all Data Subjects. Tubular Labs, Inc., as required by law, may seek out additional verification of identity before completing a valid Request.

Why do I need to inform you of my relationship with Tubular Labs, Inc.?

Informing us of your relationship will help ensure we can fulfill your request across our systems.

Is the information I submit though this form secure?

Yes, the information you provide via this form is submitted over a secure connection.

If I want to speak with someone at Tubular Labs in regards to my request, who can I contact?

Please use the chat bot below, we will be happy to assist you.